Terms & Conditions

Section 1

Purpose and scope

These Terms & Conditions govern access to and use of the website psingular.pt, as well as the provision of services by Psingular, Lda., including:

• Clinical psychology consultations and ongoing care
• Psychological and neuropsychological assessment
• Intervention in human systems and organisational contexts
• Advanced training in mental health and related fields
• Newsletter subscription and access to the Psingular Members' Area

For certified training services, the specific terms and conditions of the certifying entity Minho Form, Lda. also apply.

Section 2

Identification of the provider

Section 3

Acceptance of the terms

By accessing the website, using the forms made available, engaging services or subscribing to the newsletter, the user declares that they have read, understood and accepted these Terms & Conditions, as well as the Privacy Policy and the Cookie Policy.

Continued use of the website implies tacit acceptance of any updates to these terms.

Section 4

Services provided

4.1 — Nature of the services

Clinical psychology services are provided by psychologists duly registered with the Ordem dos Psicólogos Portugueses (Order of Portuguese Psychologists), in strict compliance with the profession's Code of Ethics (Código Deontológico).

Psychological intervention does not constitute any guarantee of specific results, as these depend on the client's engagement, the regularity of care and the particular conditions of the therapeutic process.

4.2 — Formats

Services may be provided in person at Psingular's premises or online, subject to prior agreement between client and professional. For online sessions, the client is responsible for ensuring adequate conditions of privacy and technical stability.

4.3 — Informed consent

The start of any clinical care is subject to the prior signature of the Informed Consent, a separate document that sets out in detail the conditions under which the clinical service is provided.

Section 5

Bookings, cancellations and rescheduling

5.1 — Booking consultations

A first consultation may be booked through the website form, by email, telephone or WhatsApp. Confirmation of the booking is subject to availability.

5.2 — Cancellations and rescheduling

Cancellation of a session, or a request to reschedule it, must be communicated at least 24 hours in advance. Failing prior notice within this period, the session may be considered due and charged in full, save for a serious reason duly considered.

5.3 — Unjustified absences

Unjustified absence from a session will be considered a missed session and will entail payment of the full amount due. Rescheduling is subject to availability.

Section 6

Fees and payment terms

6.1 — Fees

The fees applicable to each service are communicated to the client in advance and may vary according to the nature of the clinical act, the professional, the consultation format, the stage of care or the existence of applicable protocols, agreements or specific conditions.

6.2 — Payment methods

Payment may be made by:

• Bank transfer
• Cash
• Debit or credit card
• MB Way

6.3 — Online consultations

For online consultations, payment must be made by the day before the session, with proof of payment sent to geral@psingular.pt or to the clinic's WhatsApp.

6.4 — Invoicing

An invoice will be issued for all services provided, under Portuguese tax legislation.

Section 7

Website content

The Psingular website may contain articles, editorial texts, training resources and information about our services. This content is informative and educational in nature and does not replace individualised clinical care.

Section 8

Intellectual property

All content made available on this website — including texts, articles, images, graphics, code, design, brand, logo and structure — is the property of Psingular, Lda. or used under licence, and is protected by the applicable intellectual property legislation.

Reading and personal sharing of the editorial articles is permitted. The reproduction, modification, commercial distribution or derivative use of any content of the website requires the express written authorisation of Psingular, Lda.

The name Psingular, its logo and the associated visual system (including the four-dot motif) are protected trade marks and identifying elements.

Section 9

Limitation of liability

Psingular makes every effort to ensure the accuracy, timeliness and availability of the information published on the website; it cannot, however, guarantee the absence of occasional errors or technical interruptions arising from factors beyond its control.

Psingular accepts no liability for:

• Decisions taken solely on the basis of the information made available on the website, without appropriate professional support
• Content of any external websites referred to, which are governed by their own terms
• Temporary unavailability of the website for technical reasons or maintenance
• Misuse by the user of the access credentials to the Members' Area

Section 10

Dispute resolution

In the event of a dispute relating to the provision of services, the client may use the following out-of-court means of consumer dispute resolution:

• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Information and Arbitration of Consumer Disputes) · www.cniacc.pt
• European Online Dispute Resolution (ODR) Platform: ec.europa.eu/consumers/odr

For matters relating to the professional ethics of psychologists, you may contact the Ordem dos Psicólogos Portugueses (Order of Portuguese Psychologists) (www.ordemdospsicologos.pt).

These terms are governed by Portuguese law. The Tribunal Judicial da Comarca de Braga (Braga District Court) shall have jurisdiction over any judicial dispute, with express waiver of any other.

Section 11

Changes to the terms

Psingular reserves the right to amend these Terms & Conditions at any time. Any change will be published on this page, with a clear indication of the date of the last update.

We recommend that you consult these terms regularly. Continued use of the services after changes are published implies tacit acceptance of the new conditions.

Section 12

Contact

For any question relating to these Terms & Conditions, please contact us: